1. Our Return & Exchange Commitment
At Kemi's Shop, we curate authentic US & UK designer fashion pieces. We want you to feel stunning and confident in every selection you make. If you receive an item and the fit isn't right, we offer prompt exchanges or store credit vouchers in accordance with Nigerian Consumer Protection standards.
2. Eligibility & Timelines
- Notification Window: Contact our WhatsApp customer care within 48 hours of package delivery to notify us of any return or exchange request.
- Return Dispatch Window: Items must be returned within 3 business days (within Lagos) or 5 business days (locations outside Lagos).
- Item Condition: Garments must be unworn, unwashed, unaltered, and free of makeup, perfume, smoke, or deodorant marks.
- Original Tags: All brand tags, designer labels, and security ribbons must remain intact and firmly attached.
- Footwear: All shoes must be tried on carpeted surfaces only. Pairs showing scuffed, scratched, or soiled outsoles cannot be accepted.
3. Exchanges & Store Credit
For customer sizing or style preferences, we provide:
- Size/Style Exchange: Swap for an alternative size or any available item of equal value from our collection.
- Store Credit Voucher: If your preferred size is out of stock, we issue a digital Store Credit Voucher valid for 6 months across any current or future collections.
4. Defective or Incorrect Items (Full Protection)
In compliance with Section 122 of the Federal Competition and Consumer Protection Act (FCCPA) 2018:
If your item arrives physically damaged, functionally defective, or if an incorrect item/size was mistakenly dispatched by us, please send clear photos/videos to our WhatsApp team within 24 hours. Upon verification, we will immediately provide a replacement or 100% full refund, and we cover all return logistics costs.
5. Outlet & Minor Imperfection Pieces (Special Pricing)
Certain designer pieces are sourced from US luxury floor displays, overstock, or sample racks, which allows us to offer them at deep discounts compared to original retail prices.
Full Disclosure: Any minor display marks, tiny pulls, or detached tags are clearly photographed and described on the product page and confirmed via WhatsApp before shipping. Because these pieces are heavily discounted and sold "As-Is", they are Final Sale and non-returnable for the disclosed imperfections.
6. Return Shipping Responsibilities
- Customer Sizing / Preference Exchange: Customer is responsible for return delivery to our Lagos hub and the re-dispatch fee.
- Defect or Dispatch Error: 100% fully covered and arranged by Kemi's Shop.
7. How to Initiate a Return or Exchange
- Send a message to our WhatsApp Concierge at +234 813 070 7949 with your order name/reference.
- Share a brief explanation and quick photo of the tags/item.
- Our team will confirm alternative sizes or dispatch pickup details right away.